Hospital Contact Center Agent - Semarang (Contract)

Join Infomedia Nusantara, a leading provider of contact center solutions in Indonesia, as a Hospital Contact Center Agent in Semarang. In this contract role, you will be the first point of contact for patients, visitors, and healthcare profession

At Infomedia Nusantara, we are committed to providing exceptional customer service and support. As a Hospital Contact Center Agent, you will handle inbound and outbound calls, emails, and chats, ensuring that all inquiries are addressed promptly and professionally. Our state-of-the-art contact center is equipped with the latest technology, including CRM systems and call management software, to enhance your productivity and efficiency.

This is an exciting opportunity to work in a dynamic and fast-paced environment. You will have the chance to develop your skills and grow within the company. We offer competitive salaries, benefits, and a supportive work culture.

📋 Tanggung Jawab Pekerjaan

• Answer and direct incoming calls, emails, and chats from patients, visitors, and healthcare professionals.
• Provide information and assistance related to hospital services, appointments, and policies.
• Document and follow up on customer inquiries and complaints.
• Use CRM systems and call management software to manage and track customer interactions.
• Collaborate with other departments to ensure seamless customer service.
• Maintain a high level of accuracy and confidentiality in all communications.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or contact center role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems and call management software.
• Ability to work in a fast-paced and high-pressure environment.
• Good knowledge of Indonesian language, both written and spoken.
• Ability to work shifts, including weekends and holidays.
• High school diploma or equivalent.

🛠️ Keahlian

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